Keeping you and your information safe

We believe that this page may be one of the most important publications on our website. Here we publish our Privacy Statement which explains how we collect, store, secure, and dispose of the personal information you may submit to us through this website.

Introduction

This website is operated by Advaya Healing, which is a Registered Trading Name of e-Lumini Limited, registered under Company Number 1199050 and New Zealand Business Number 9429036562701 in New Zealand.

In the following Statement, “Advaya Healing” means to be the same as “Advaya”, “we”, “us”, or “our”.

This Privacy Statement describes your privacy rights regarding our collection, use, storage, sharing, and protection of your Personal Information. It applies to the Advaya.nz website and all applications, products, and services it refers to, physically or electronically, and regardless of how you access or use these. In the following Statement this may also be collectively referred to as the “Site”.

All Personal Information gathered or collected and processed from you by us shall be limited to the purposes for collection set forth in this Privacy Notice.

Scope and Revisions

This Privacy Notice applies to Personal Information and other information collected by us from or about:

  • Advaya employees
  • Visitors of our Site
  • Users of our Site;
  • Prospective and current clients Advaya job applicants; and other individuals with whom we interact.

We may amend this Privacy Notice at any time by posting a revised version on this Site. The revised version will be effective at the time we post it. Therefore, we encourage you to periodically review this Privacy Notice to remain informed about how we are helping to protect the Personal Information we collect. By using this Site you accept that it is not our responsibility to keep you informed about the latest versions of this Statement.

We ask you respectfully to acknowledge

Legally

  • That you are accessing a Site that is based in New Zealand,
  • That you are providing Personal Information to a commercial entity based in New Zealand, and,
  • That we must adhere to laws of New Zealand.

Intentionally

  • That our actions, physical or conceptual, will never be directed at causing you physical, mental, emotional and spiritual harm.
  • That we aim to operate as a responsible host physically at our practice and virtually as an online entity, operating under the ‘advaya.nz’ domain.

You agree that Personal Information collected on our Site may be stored and processed in New Zealand or any other country in which its Internet Service Provider and Web Host may have affiliates, partners, service providers, or agents, or maintain facilities. New Zealand may have privacy laws that differ from your country, as well as levels of protection of your Personal Information that may differ from your country.

Your Intentions

By using this Site you agree to notify us first, by email, phone, or otherwise, of any question, complaints, uncertainty, confusion, or objection you may have to this Statement. In this Statement, these will be collectively referred to as your Concerns (“Concerns”).

You agree to make reasonable efforts to allow us to remedy your concerns in advance of instigating any type of legal action. In return, you accept that Advaya Healing practices with the best of intentions and goodwill.

How we collect your personal information

When you visit our Site, we might collect the following types of Personal Information in order to provide you with use of and access to our Site and to help us personalize and improve your experience:

Information we collect automatically – When you visit our Site, email us, or download any mobile applications we may develop, we collect information sent to us by your computer, mobile phone, or other access device—some of which may be deemed Personal Information. The information sent to us may include but is not limited to the following:

  • information about the pages you access,
  • computer IP address,
  • device ID or unique identifier,
  • device type,
  • geo-location information,
  • computer and connection information,
  • mobile network information,
  • statistics on page views,
  • traffic to and from the sites,
  • referral URL,
  • ad information, and
  • standard web log Information and other information.

We may also collect anonymous information through our use of cookies and web beacons.

Information you provide to us

We may collect Personal Information, such as your name, address, phone, email and other information that you enter directly onto or in connection with our Site.

Generally, Personal Information is requested when:

  • Advaya Healing customers log into the Site for your products and services and
  • when visitors to our Site request certain information about our products and services.

If you fail to provide the requested Personal Information, you may not be able to access all or portions of the Site or purchase products and services.

Social Media Platforms and Other Forums

We may receive certain information that’s stored or processed by third parties, such as the social media sites Facebook®, Twitter® and LinkedIn® when you interact with us through these social media platforms.

Our website(s) include social media features – such as the Facebook “Like” button – and widgets – such as the “share this” button. These features may collect your IP address as well as details of the pages you are visiting on our website(s).

Social media features and widgets are either hosted by a third party or hosted by our website(s). Each social media platform may have its own privacy notices that specifically govern its use of social media features.

Our website(s) may also feature bulletin boards, blogs or forums. Any Personal Information that you choose to submit via such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages.

Co-Branding

Some parts of our website(s) or our Services may refer to co-branded and/ or co-hosted events, products and/or services, and offered in collaboration with one or multiple third parties. Where this applies, our Content will reflect this.

If you attend or use these co-branded and/or co-hosted events, products, and/or services both we and the collaborating parties may receive the Personal Information that’s collected via that co-branded or co-hosted event, product, or service. The collaborating party/ies will be responsible for the management and protection of your Personal Information, collected via that event, product, and/or service. We are not a party to such agreements.

Other Methods of Collection

We may also collect Personal Information from or about you in other ways, such as through our Contact Form, this website’s Chat or Help Functionalities, and your responses to our surveys.

Data and Information submitted by you or collected from you during therapy sessions and other clinical interactions are held confidential by us.

How we share your personal information with third parties

We partner with and occasionally hires other companies to provide services on its behalf. Personal Information may be shared with these companies; however, we will only share your Personal Information to accomplish the purposes for which we collected the Personal Information.

These third parties are contractually required to maintain the confidentiality of your Personal Information and are contractually prohibited from using that information for any other purpose.

We may also share your information as follows – with your consent;

  • when we believe in good faith that disclosure is necessary to protect our rights or property;
  • to protect your safety or the safety of others;
  • to investigate fraud or respond to a government, judicial or other legal request;
  • to comply with the law.

How we use the personal information we collect

Our primary purpose for collecting and processing Personal Information is to provide you with a secure, smooth, and efficient educational or informational experience. We may also use your Personal Information to:

  • process payments for products or services you have purchased (the legal basis for processing is performance of the agreement between you and Advaya Healing);
  • distribute notifications and promotions about our products and services, including special offers; events and webinars; updates to our website; and updated information about existing and new products and services,
  • for purposes as required or permitted by law (the legal basis for processing is our compliance with our legal obligations.

You may change your notification settings and/or consent for the use of your contact details at any time.

How we protect and store your personal information

We endeavor to protect the security of your Personal Information. We hire the services of what we believe are reputable Internet Service Providers and Web Hosting company/ies which claim to use variety of up-to-date security technologies and procedures to protect all our electronic information, including your Personal Information, from unauthorized access, use, or disclosure.

The technology we use at our practice, including computers, storage devices, and network devices, are kept current, protected by sufficiently complex passwords, and properly managed as per recommended best technology practices.

For our administrators and practice-based editors, we keep our website secured by recommended-length passwords; firewall software, and other security software. Access to our site is continuously monitored automatically logged by ourselves and our Web Host.

How you can access or change your personal information

You may contact us at any time to inquire about the Personal Information we collect about you.

You may also contact us via our Contact Form to learn how you can access, correct, or request deletion of your Personal Information by logging in to your account. We will respond to your request within a reasonable timeframe.

We may need to retain your information for a period of time in order to continue providing a service to you, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our customer or user agreement, or take other actions as required or permitted by law.

How we use tracking technologies (“Cookies”)

We may use cookies or similar technologies to expedite the user login process, remember user experience settings, analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. For more information, please contact us via our Contact Form.

How you can opt out of our marketing communications

We may contact you to alert you of upcoming events, webinars, white papers and promotional campaigns relating to our products and services. If we determine that your explicit consent is needed to send marketing communications, we will obtain that consent before or at the time of Personal Information collection.

Advaya.nz honors your choices. You can choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from us by using the opt-out methods described in that communication. For example, if you wish to stop receiving email marketing communications from us, you may click the “unsubscribe” link at the bottom of the relevant email marketing communication or by following the instructions detailed in the communication.

Please note that this may not unsubscribe you from all other communications. If you wish to optout of all marketing communications, please contact us by using our Contact Us form. Please note that you may not be able to unsubscribe from service-related messages.

Additional privacy rights

In addition to the rights described elsewhere in this Privacy Notice, you may have additional Personal Information protection rights pursuant to applicable information protection legislation in your state, country, or region. These rights may include but are not limited to the right to erasure, the right to information portability, the right to withdraw consent for processing, the right to object to or restrict the processing of your Personal Information, and the right to lodge a complaint with the supervisory/regulatory authority in the state, country, or region where you reside.

How you can contact us about privacy

If you have any questions, comments, or concerns about your privacy or this Privacy Notice, please contact us through our Contact Us form write to us at the following address:

Advaya Healing, 120 Tilley Road, Paekakariki 5034, Kāpiti Coast, New Zealand

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