Cancelling your bodywork appointment

Cancelling or rescheduling your bodywork treatments and somatic healing sessions with us is easy. However, some cancellation and rescheduling rules apply, of which you should be aware when you book your treatments with us. This page explains how we intend to manage your change of treatment plans.

Key points

Everything we do at Advaya Healing revolves around the treatment calendar our online booking system provides. This system allows you to book appointments on times and dates that are available to you and automatically closes the slots that have already been taken by other clients. Once your booking has been confirmed, other clients will be blocked from booking their appointments on the time and date you selected.

Unless you cancel or reschedule your appointment we assume you will be present on that time and date.

Three cancellation methods

You can cancel your existing bookings in three ways –

Option 1 – Booking system cancellation

We prefer you to cancel your appointments through our online booking system. This reduces our administrative work and ensures that your cancellation is processed on time. You also receive an automatic email from our booking system to confirm your cancellation.

Details on how to cancel your appointment through our booking system are provided in the confirmation email you received when you booked your appointment.

Option 2 – Email cancellation

Send us a cancellation request by email. Most clients respond simply to the email they received to confirm their booking, which includes the details of the booking you wish to cancel.

If you are unable to find this email use the form on our Contact Us page and state your name as well as the date and time of the appointment.

You will receive an email from us, confirming your cancellation.

Option 3 – Phone (SMS/Txt) Cancellation

We generally prefer you NOT to cancel your appointment by phone (SMS). However, use this method if you are unable to use our booking system or do not have access to email. You will find your therapist’s phone number in the confirmation email you received when you booked your appointment.

Include in your message your appointment’s reference number (included in your confirmation email) as well as the appointment’s date and time.

Basic cancellation requirements

  • We only accept cancellations that are received through our booking system, by email, or by phone (SMS), as described above. We do NOT accept cancellation messages sent to us through Facebook Messenger, WhatsApp, Snapchat, LinkedIn, Instagram, or TikTok.

  • Cancellations MUST be received no later than eight hours before the time of your appointment.

  • You may only cancel appointments by email if you do so on behalf of another person. In such cases you MUST include your own name with all other appointment details.

Failing to cancel your appointment

We are unfortunately required to impose some restrictions on the number of times you can cancel your bookings. Provided you cancel your booking no later than eight hours BEFORE your appointment, the following rules apply for THE SAME booking –

First cancellation instance

Consider the following for first-time appointment cancellations –

  • If you cancel your appointment, no later than eight hours before your appointment time, we will not invoice you for your cancellation.

  • If you would like us to do so we can help you find an alternative time for the booking you are cancelling.

Second cancellation instance

Consider the following for second-time appointment cancellations –

  • If you cancel your appointment, no later than eight hours before your appointment time, we reserve the right to charge a $25 cancellation fee. Failing to pay this fee may result in a permanent ban from our booking system.

  • If you would like us to do so we can help you find an alternative time for the booking you are cancelling.

Third cancellation instance

If you cancel a rescheduled appointment for the third time, no later than eight hours before your appointment time we expect full payment for the cancelled booking, and irrespective whether you would like us to reschedule your appointment for the third time, or not. We may refuse you further treatments and may automatically cancel both your account and other bookings with us.

  • If you cancel your appointment, no later than eight hours before your appointment time, we reserve the right to charge you the full fee of the booking.

  • Charges for third-time cancellations are added to the $25 fee for second-time cancellations. Failing to pay these fees will result in a permanent ban from our booking system.

  • We may no longer accept any other bookings from you.

Lateness, and failing to arrive

Although we expect you to make sure you can arrive on time for your appointments we also understand that you can become delayed by factors you cannot necessarily control. When you expect to be delayed, please call us as soon as possible to inform us of your late arrival.

We will automatically invoice you for 50% of your booking’s value when you haven’t arrived at our practice within 10 minutes after the confirmed booking time.

Permanent Ban

You may be banned permanently from our booking system if we believe that your booking behaviours are not constructive to our other clients and/or our practice.

This will almost certainly happen when you disrespect this Cancellation Policy, and specifically when charges invoiced to you remain outstanding. When you are banned you may not use other credentials (such as name or email address) to either subscribe to our Membership or to book further treatments.

If you are booked by someone else and under a different name, we reserve the right to refuse you treatment.

Questions about this Policy

Please use the form on our Contact Us page to contact us if you have any questions about this Policy or how it affects you.

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Our Bodywork Therapies

Bodywork therapies for trauma recovery, pain management, stress reduction, and self-care. Effective blends of myofascial release, scarwork, and massage. Our therapeutic work has proven to be medically effective since 2017…