Here at Advaya Healing Bodywork your privacy, confidence, and trust are very important to us. We are committed to protecting the personal information you share with us through our website and in our clinic.

This Privacy Statement outlines how we collect, use, disclose, and safeguard your personal data in accordance with the New Zealand Privacy Act 2020.

Information We Collect

We collect personal information directly from you when you:

• Visit and interact with our website.
• Book an appointment (online, by phone, or in person).
• Attend a session at our clinic
• Subscribe to our newsletters. or mailing lists.
• Complete intake forms, consent forms, or feedback surveys.

The types of information we may collect include:

• Full name
• Contact details (address, email, phone number)
• Date of birth
• Health history relevant to bodywork treatments
• Information about your treatments and session notes
• Payment information
• Website usage data (such as IP address, browser type, and pages visited)

How We Use Your Information

We collect and use your personal information to:

• Provide therapeutic bodywork and massage services tailored to your needs.
• Manage bookings, communications, and customer service
• Maintain accurate clinical records
• Ensure your safety during treatments
• Improve our services and website
• Send you updates, appointment reminders, or promotional information (you can opt out at any time)

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. These steps include:

• Secure record storage (both physical and electronic)
• Restricted access to personal data to authorised personnel only
• Website security measures such as SSL encryption

Sharing Your Information

We do not sell, rent, or trade your personal information.
We may disclose your information:

• To trusted third-party service providers (e.g., online booking platforms, payment processors) who assist us in running our practice, under strict confidentiality obligations
• If required by law, regulation, or court order
• If necessary to prevent a serious threat to your health or safety, or the health and safety of others

Accessing and Correcting Your Information

You have the right to access and request correction of the personal information we hold about you. To do so, please contact us by using the form on our Contact Us page.

We will respond to your request as soon as reasonably possible.

Website and Cookies

Our website may use cookies to improve your browsing experience. Cookies collect non-personal information such as your browser type and browsing behaviour. You can disable cookies through your browser settings, though some website functionality may be affected. Please refer to our Cookie Policy if you want to learn more about how we use cookies.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact us by using the form on our Contact Us page.